Go Local Direct
Go Local Direct Customer Office
A system that allows you to place many of the communications with customers on auto-pilot. Create Digital Coupons or Scratch & Win Cards to send direct to your loyal customers mobile phone.
Automatic Lead generation
Scale support and improve reputation
Auto-Answer pre-sale questions with IVR
Get more bookings and sales on auto-pilot
Send your message to your targeted audience within seconds, or set up a preferred time for your message(s) to be sent out. Being engaging with new customers every day!.
Get to know your customers and subscribers. Begin detailing your customers profiles. Putting your clients in the correct list will help you get a better idea on what target audience you are looking for.
Once you've had a positive interaction with a client, give them a reputation feedback link that will help your Google ratings. Once people start to see how helpful your services are, your business will begin to grow!
Chat with anyone using SMS from your desktop to their cell phone. Instantly start chatting with your clients, staff and future customers.
Assign an agent(s) as live support so you'll have someone there to help a new customer when they are inquiring about your business or company.
If you are talking with a customer/subscriber and need to talk to them directly, simply call them. With transcripts and recording you will be able to see and hear how your staff is conversating with your customers.
Send your detailed reports to your email, get notified daily on reports to see how things went for the day. Download reports to analyze how the business is performing. From Chat Reports, Metrics, Customer Reports, Usage History and more. Eliminate lost leads due to low engagement by using our automated settings for live or canned messaging. Automatically spread workloads amongst employees by using multiple employee profiles and our round robin service. Customize outbound marketing messages to specific groups.
Automatically build your company's reputation with each of your clients.
Re-engage your customers with scheduled follow-up messages.
Communicate with your staff through Go Local Direct Customer Office dashboard. Create chat groups by department to keep things organised and assign conversations to the correct staff member or department when a new client reaches out to your company.
Never lose another lead again!
Use Go Local Direct's Website Widget to draw in more conversational leads about your company and product Ecommerce, Property Management, Quote Based Products, Real Estate, Health Services, Help Desks. Use our App Free Privacy Protect messaging tool for your employees who are mobile.
Mask your employees mobile number when communicating to customers, reach those who are on lunch or away from their desk, reach those who are live after hours support.
Organize customer contact and communication records with our robust CRM. Add large customer lists via CSV import, add individual customers with just a click, search for customer and find in seconds with our built-in search tool, create custom fields for your CRM to meet any need, ADF integration for dealerships
Maintain great customer service 24/7
Forget delays, send and receive texts, picture, messenger or call instantly. Get immediate customer feedback by using the reputation builder for faster results. Need that phone call for more complex conversations? Speed dial you customer in seconds with Clkick2CallInstantly reply to customers 24/7 with our automated reply feature
Understand your customers journey completely
Get the customer to the right person with intelligent keyword routing. Easily transfer inbound messages to another employee with a click in the main dashboard. Create key departments to handle specific needs like HR, Accounting and Sales. Set audible and visual alerts to enhance notification and never miss an inbound customer message. Notify all employees in seconds of company priorities using Net Messenger or our Staff Notifier.
Understand your customers journey completely
Production simplified with schedules & assignments customized for your business needs. Handle increased workloads with 'Round Robin' and split things up evenly. End the chaos by creating departments within your business for better organisation. Work together to tackle customers questions and issues.
Built for teams who want to be at their best and serve their customers 24/7.
Go Local Direct Customer Office manages both inbound and outbound communications from one simple inbox.
Dramatically boost your brand awareness and marketing campaigns by sending bulk messages to contact groups, while being able to track the statistics of recurring messages.
Having autoresponder email capabilities improves credibility, brand awareness, and sales.
Make calls directly from within your customer office, secure leads when they are actively engaged.
Connect clients with specialist team members right away, by being able to transfer leads and communications with ease for both you and your customers.
Cut back on delays, wasted time, and add more overall value to your service by being able to block unwanted calls.
Design custom promotions or coupons, and generate more business by easily distributing them through email or SMS messaging all from one database.
Keep leads engaged with Go Local Direct's SMS pre-enabled auto text messaging capabilities.
Enable sequence emails to continue to keep warm leads engaged and secure them straight away.
Use one of the largest social media platforms to your advantage while automatically retargeting your audience based on your current contacts, and helps to close even more sales.
Allow team your members to phone a friend and rotate conversations to have more than one team member troubleshooting or addressing a clients needs at a time.
Capture leads more efficiently by scheduling appointments from right within Go Local Direct Customer Office platform.
Create a chat widget to embed on any website and allow leads to instantly create email, text, or messenger conversations with your team members at the click of a button.
Maintain confidentiality by shielding customer profiles to protect their personal information and secure their privacy, but also the privacy of your team and operations with advanced security settings.
Days of tracking down the right person are over - be able to assign various operations and conversations to pre-designated departments to make communications and work-flow easier.
Provide instant interaction by enabling automated responses based on keywords or phrases, and maintaining client engagement.
Improve your customer service by being able to review previous phone calls for quality assurance and training purposes, or take advantage of pre-recorded messages for outbound calling to gain more time and revenue.
Create automated settings to group leads and customers based on specific criteria, and alert other team members of higher priority conversations.
Enable automatic email and SMS follow up messages to generate more reviews from your customers from Go Local Direct Customer Office.